The Call Ahead link in the Admin tab is where the messaging that goes out to the customer when he triggers the automated call, can be configured.

A very important point to be noted is that this message is customizable at any point in time and anybody with access to the Admin tab (i.e., personnel with Admin role) would be able to edit the content. The tags that you see below each box may be used to customize the message. Of course, when the actual message is read out, the tags get translated to the actual.

In the 'Message:' box, the actual message that will be read out, is keyed in.

In the 'Caller ID:' box, the same number as has been given in the Caller ID box in Schedule Call needs to be entered so that the customers get to see on their phones, who the call is coming from, and, if they're familiar with your number, would be able to identify it.

A selection may be made between a Female voice and a Male voice. Typically, for Call Aheads, a Male voice is chosen.