The Pre-Routing Email link is used to customize and configure the messaging that goes out to the customers in an email, from the automated emailing method, before an Order is scheduled. Once an Order has been received from a customer, just before scheduling the Order for the due delivery or service for a particular day, one may trigger an automated email, called Pre-Routing Email, which contains text, asking the customer if the Order may be proceeded with, in terms of scheduling it. Ideally this automated email is triggered about 3 days prior to the actual date of delivery.

In the 'From Address:' box, enter the from address that the customer would see, when the automated email is triggered.

In the 'Subject:' box, enter the subject of the email. Typically it would be something like "Delivery Confirmation for {{customer_name}}" where the tag {{customer_name}} gets translated to the actual.

In the 'Body:' box, the entire message informing the customer about the requested Order is entered.

In the 'Call Back Phone Number:' box, the number of the store (which has hitherto been used to call up customers manually) is entered. Of course, when the Customer Notification feature is enabled, this number has to be given to the DispatchTrack personnel you're speaking with, in order to add it to our records and, of course, to enable the feature. This is the number that gets translated to the actual in the {{callback_phone}} tag in the message in the 'Body' box.